Trusted by thousands of organizations worldwide with over 14,700 GitHub stars, Snipe-IT has been the gold standard in open-source IT asset management since 2013. Built on Laravel 12 with PHP 8.2+, it provides a comprehensive web-based platform for tracking every physical and digital asset in your organization — from laptops and servers to software licenses, accessories, consumables, and components. The check-in/check-out system assigns assets to users with full audit trails, digital signature acceptance, and automated email notifications for checkouts, approaching deadlines, expiring warranties, and low inventory. License management handles multi-seat software with seat-by-seat tracking, compliance monitoring, and expiration alerts. Custom fields let you capture organization-specific metadata, while the advanced search engine supports logical operators including and/or conditions, exact matching with is:value, fuzzy exclusions with not:value, and null checks. SCIM 2.0 integration synchronizes users, groups, locations, companies, and managers from identity providers like Azure Entra ID and Okta. Enterprise authentication supports LDAP, Active Directory, Google Secure LDAP, and SAML 2.0 single sign-on. The reporting dashboard generates custom asset reports with saved templates, depreciation schedules, and audit logs. QR code labels enable instant mobile asset lookup via barcode scanners. The full-featured JSON REST API powers custom integrations, with community-built SDKs, MCP servers, and third-party mobile apps including SnipeMate and Snipe-Scan. Deploy via Docker Compose with MariaDB 11 in minutes. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. AGPL-3.0 licensed.

Email-driven ticketing for IT, support, and operations teams: Request Tracker turns every message sent to support@, helpdesk@, or security@ into a tracked ticket with an owner, a priority, a due date, and a complete audit trail. Staff reply to customers and comment privately to colleagues from the web interface or straight from their inbox, while requestors follow their own tickets in a self-service portal. Lifecycles built in a visual editor define custom statuses, transitions, and rights per queue, and scrips fire notifications or automated actions whenever a ticket changes. Service level agreements honor business hours, escalations trigger as deadlines approach, and scheduled tickets recreate recurring chores such as monthly patch windows. A transaction query builder, saved searches, charts, and drag-and-drop dashboards turn ticket history into reports that export to CSV or arrive by email on a schedule. Asset catalogs track laptops, licenses, and servers beside the tickets that mention them, and an Articles knowledge base feeds canned answers into replies. Time worked is logged per ticket with a My Week timesheet, approvals route sensitive requests to the right people, and PGP or S/MIME protects email in both directions. A REST2 API, a command-line client, and more than 400 extensions connect RT to the rest of your tooling. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. GPL-2.0 licensed.

GLPI combines helpdesk ticketing, hardware inventory, license compliance, CMDB, and project management in a single PHP application with over 6,200 GitHub stars and 500,000+ Docker pulls, offering a unified ITSM platform that replaces ServiceNow, Freshservice, and ManageEngine without per-agent pricing. The ITIL-aligned service desk handles incidents, problems, changes, and service requests with configurable SLA management, approval workflows, satisfaction surveys, and business rules that automate ticket routing, escalation, and categorization. Native dynamic inventory through the GLPI Agent discovers Windows, Linux, and macOS endpoints with deep hardware profiling, while network discovery scans switches, printers, and infrastructure devices automatically. Software and license management tracks per-user and per-core license allocations with compliance reporting, expiration alerts, and financial cost tracking across the asset lifecycle from purchase through depreciation to disposal. Data center infrastructure management provides rack visualization with U-level positioning, PDU tracking, and connection mapping. The integrated forms editor builds custom request portals for end-users, while the self-service portal lets users submit tickets, browse the service catalog, and reserve assets. Webhooks trigger external HTTP calls on events, and the High-Level REST API v2 exposes every resource for automation. A plugin marketplace offers 90+ extensions for monitoring integration, advanced reporting, and authentication. Deploy via Docker with the glpi/glpi image alongside MySQL. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. GPLv3 licensed.

Znuny turns every customer request into a ticket with an owner, a priority, a deadline, and a complete history, no matter whether it arrived by email, phone, web portal, API, or a monitoring alert. Agents work from a dashboard that lists open and new tickets, escalations, running processes, a seven-day created-versus-closed chart, upcoming events, and logged-in colleagues. Queues route tickets to the right team, and automation handles classification, escalation, notifications, and state changes, from simple email filters up to multi-step business processes. Service level agreements are tracked against every ticket, with alerts before deadlines pass and overdue items highlighted. Customers help themselves through a self-service portal and a searchable FAQ knowledge base, while agents opening a ticket immediately see who the customer is, which company they belong to, the services they are entitled to, and their full support history. Configuration items in the CMDB link assets and services to the tickets they affect, statistics and reports turn ticket data into decisions, and calendar appointments can create tickets on schedule. Administrators shape the system with over 2,000 configuration options, dynamic fields, and granular permissions. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. GPL-3.0 licensed.

Keep every ticket tied to the servers, applications, and contracts it affects with iTop, an IT service management platform that joins a configuration management database (CMDB) to a helpdesk. Agents work user requests, incidents, problems, known errors, and changes through ITIL-style life cycles, and SLA targets for time to own and time to resolve move a ticket to an escalated status when a deadline passes. The CMDB models infrastructure, virtualization, end-user devices, software, and business applications, and its impact analysis graph shows what a failing server would take down. A service catalog of services and subcategories, backed by customer and provider contracts, feeds a user portal where employees and customers submit requests from a mosaic, tree, or list, follow progress, add comments and attachments, and reopen resolved tickets. Administrators bulk-load inventory from CSV, run consistency audits to catch data-quality problems, synchronize records from external sources, and connect other tools through REST web services. Sign-in works with local accounts, LDAP, or CAS, with optional two-factor authentication through authenticator apps, email codes, or recovery codes, and the console offers dark, high-contrast, and color-blind-friendly themes. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. AGPL-3.0 licensed.

Ralph tracks thousands of assets across data centers and back offices through a unified CMDB, DCIM, and asset management platform, providing the same capabilities as ServiceNow, Device42, and Sunbird dcTrack without per-asset licensing fees. Used by Allegro in production and backed by over 2,500 GitHub stars, it is built on Python 3 with Django and Django REST Framework. Interactive data center floor plans support drag-and-drop rack placement, front and rear rack views showing U-level asset positioning, power consumption tracking per PDU, and ethernet and fiber connection mapping. The back office module manages laptops, desktops, printers, mobile phones, and accessories with user assignment tracking, warehouse inventory, stock-taking audits, and automated loan workflows. IP address management handles network environments with DHCP and DNS integration alongside network topology visualization. Software license tracking monitors per-user and per-core allocations with usage calculations, compliance reporting, and expiration alerts, while vendor support contracts track SLA agreements and warranty renewal dates. The transitions system automates asset lifecycle processes through configurable workflows that trigger HTTP webhooks, custom Python scripts, email notifications, and Puppet and Ansible configuration management integration. Custom fields extend the data model with text, numbers, dates, choices, and URLs per asset type, accessible via the REST API. Multi-tenant architecture organizes assets by regions, data centers, service environments, and business units. Deploy via Docker with the allegro/ralph image alongside MySQL and Redis. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. Apache 2.0 licensed.