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Ticketing Inventory Management Helpdesk ITSM CMDB IT Asset Management ITIL

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Last Updated: 08-22-2026 09:19 AM (UTC)

GLPI

GLPI combines helpdesk ticketing, hardware inventory, license compliance, CMDB, and project management in a single PHP application with over 6,200 GitHub stars and 500,000+ Docker pulls, offering a unified ITSM platform that replaces ServiceNow, Freshservice, and ManageEngine without per-agent pricing. The ITIL-aligned service desk handles incidents, problems, changes, and service requests with configurable SLA management, approval workflows, satisfaction surveys, and business rules that automate ticket routing, escalation, and categorization. Native dynamic inventory through the GLPI Agent discovers Windows, Linux, and macOS endpoints with deep hardware profiling, while network discovery scans switches, printers, and infrastructure devices automatically. Software and license management tracks per-user and per-core license allocations with compliance reporting, expiration alerts, and financial cost tracking across the asset lifecycle from purchase through depreciation to disposal. Data center infrastructure management provides rack visualization with U-level positioning, PDU tracking, and connection mapping. The integrated forms editor builds custom request portals for end-users, while the self-service portal lets users submit tickets, browse the service catalog, and reserve assets. Webhooks trigger external HTTP calls on events, and the High-Level REST API v2 exposes every resource for automation. A plugin marketplace offers 90+ extensions for monitoring integration, advanced reporting, and authentication. Deploy via Docker with the glpi/glpi image alongside MySQL. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. GPLv3 licensed.

GLPI
GLPI
GLPI
GLPI
GLPI

Benefits

  • Unified ITSM and ITAM
  • Combines helpdesk ticketing, asset inventory, license management, CMDB, and project tracking in one platform, eliminating the need for multiple separate tools and reducing integration complexity.
  • ITIL-Aligned Service Management
  • Supports incident, problem, change, and service request management with configurable SLA tracking, approval workflows, business rules, and satisfaction surveys following ITIL best practices.
  • Native Endpoint Discovery
  • The GLPI Agent automatically discovers and inventories Windows, Linux, and macOS hardware with deep component profiling, network device scanning, and software auditing without third-party tools.
  • Extensible Plugin Marketplace
  • Over 90 community and official plugins extend core functionality with monitoring integration, advanced reporting dashboards, authentication providers, and specialized workflow automation.

Features

  • Helpdesk Ticketing
  • ITIL-aligned incident, problem, and change management with SLA tracking, business rules, approval workflows, satisfaction surveys, and configurable ticket categorization.
  • Asset Inventory
  • Tracks computers, peripherals, network devices, and printers with native agent-based discovery, hardware component profiling, and automated network scanning.
  • License Compliance
  • Software license management with per-user and per-core allocation tracking, compliance reporting, financial cost analysis, and expiration alerting across the asset lifecycle.
  • DCIM Visualization
  • Data center infrastructure management with graphical rack layouts, U-level asset positioning, PDU power tracking, and connection mapping between equipment.
  • Forms and Self-Service
  • Interactive form editor builds custom request portals, while the self-service interface lets users submit tickets, browse the service catalog, and reserve assets.