CompDesk
CompDesk is a self-hosted help desk that gives small organizations department-based ticket queues, role-based access control, and a public Help Center without a per-agent subscription. Tickets land in department inboxes where agents work searchable queues with templates, custom fields, tags, and internal notes that customers never see. SLA policies set response and resolution targets per queue, and escalation rules push overdue tickets upward before they go stale. Requesters follow their own tickets, join public comment threads, and browse Help Center articles in English or French; agents keep the full immutable timeline behind each case. Private attachments stay out of the public file space, pass signature validation and quota checks, and can be scanned by ClamAV before anyone downloads them. Sign-in works with local accounts, Microsoft Entra ID, or any OpenID Connect provider, and four roles (User, Agent, department Admin, Super Admin) decide exactly who sees which tickets. Email notifications flow through SMTP or Microsoft 365, signed webhooks announce ticket events to other systems, and department-scoped API clients give external tools a way to open and update tickets. Runtime branding restyles the portal with your organization name, logo, and colors, and a guided setup wizard creates the first Super Admin and locks itself away when finished. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. MIT licensed.
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