With over 3,200 GitHub stars, 900 forks, and backing from the team behind ERPNext, Frappe Helpdesk delivers a modern, streamlined alternative to Zendesk and Freshdesk with unlimited agents, no per-seat pricing, and full source code access under the AGPL-3.0 license. Built on the Frappe Framework with a Python backend and Vue 3 frontend using Frappe UI, the application collects customer inquiries from email, web forms, and the customer portal into a centralized ticketing queue with complete conversation history and threaded replies. Customizable SLA rules define response and resolution timelines by ticket type or team, triggering automatic alerts and escalations when deadlines approach or are missed. Assignment rules route incoming tickets to the appropriate agents based on priority, issue type, or workload balancing, while manual reassignment and transfer between teams remains available at any time. The customer self-service portal lets users submit tickets, track status, and search a knowledge base of published help articles that reduce repetitive support requests. Agents access saved reply templates for consistent, rapid responses to common queries. Custom fields, configurable workflows, and saved views adapt the interface to match each organization's support process. Real-time updates via WebSocket push ticket changes instantly to all connected agents. The PWA-compatible interface provides mobile access without a native app. Frappe Framework compatibility spans versions 15 and 16. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. AGPL-3.0 licensed.

With nearly 3,900 GitHub stars, over 1,800 forks, and continuous development since 2013 culminating in the v1.18.4 release in June 2026, osTicket remains one of the most deployed open-source help desk systems worldwide, trusted by organizations from small businesses to universities and government agencies. The PHP backend on Apache or IIS with MySQL stores every ticket, response, and attachment while the web interface provides separate agent and customer portal views with role-based access control across departments, teams, and individual agents. Customers submit tickets through web forms, email piping, or phone-entry by agents, and configurable ticket filters automatically route incoming requests to the correct department, assign agents or teams, set priority levels, apply SLA plans, and trigger canned responses based on matching criteria including custom field values. Agent collision avoidance locks tickets during response composition to prevent duplicate replies, while SLA plans with business hour schedules track due dates and escalate overdue tickets automatically. Custom forms and fields let organizations capture structured data specific to each help topic — from IT asset tags to billing account numbers — with configurable required and internal-only visibility. The advanced search system with saved queries and CSV export enables reporting across all ticket metadata and custom fields. The customer portal provides ticket tracking, profile management, and knowledge base access. OAuth2 plugin support enables modern email authentication with Microsoft 365 and Google. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. GPL-2.0 licensed.

Django Helpdesk is a complete support ticketing system that gives a small business one shared place to receive, assign, and resolve customer requests. Customers write to a support address and each incoming email becomes a ticket in the right queue, with replies threading back into the same conversation. Queues separate products, departments, or clients, and each queue can poll its own mailbox and carry its own settings. The staff dashboard surfaces unassigned tickets the moment they land, and agents claim work, reassign it, or hand it to a teammate. Every ticket holds its follow-up history, attachments, priority, due date, and custom fields your team adds for the details generic forms miss. Duplicate reports merge into a single ticket, and saved searches keep recurring questions one click away. Customers help themselves first through the built-in knowledgebase, then submit and track their own requests in a portal that hides internal notes. A REST API creates and updates tickets from other systems, and webhooks push ticket events into chat tools, CRMs, or billing scripts. An embeddable iframe form drops ticket submission into any existing website, and spam filtering keeps junk out of the queue. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. BSD-3-Clause licensed.

For teams that answer customers by email, UVdesk is a free, self-hosted helpdesk that keeps every conversation in one shared queue. Customers have three ways in: a connected mailbox, the support portal, or a public ticket link that opens a conversation without a login. Gmail, Yahoo, Outlook, or any IMAP mailbox can feed the queue, with no limit on how many. Agents work in a threaded ticket view, where they reply, forward to a colleague, leave private notes, add collaborators, and pin important messages. Saved replies answer repeat questions, and prepared responses set a status, tag, priority, or assignment from the ticket footer. Administrators route work through groups and teams, and agent privileges decide which tickets each person may see. Workflows run events, conditions, and actions in the background, while spam settings reject senders by address, domain, or IP. A knowledge base of folders, categories, and articles, with revision history and related articles, lets customers find answers without writing in. Customers can rate the support they received, and the Kudos report lists those ratings by agent, group, team, type, priority, customer, or source. Portal branding covers a logo, brand colors, a tag line, and custom CSS and JavaScript. The community edition places no cap on agents, groups, teams, customers, or tickets. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. OSL-3.0 licensed.

Unlimited agents, unlimited tickets, unlimited mailboxes, forever, on a $4 VPS - FreeScout's pricing inversion is why it became the most popular self-hosted Help Scout alternative, a PHP/Laravel help desk and shared inbox developed from scratch over eight years. The inbox deliberately behaves like Gmail or Outlook, so new support agents need close to zero training. The email-support core is genuinely complete: seamless IMAP/SMTP integration including modern Microsoft Exchange authentication, collision detection that warns when two agents open the same conversation, canned responses, auto-replies, internal notes, open tracking, starring, forwarding, merging, and moving conversations between mailboxes, phone-call logging, push notifications, and an auto-refreshing conversation list - plus screenshot pasting straight from the clipboard into replies. It's 100% mobile-friendly, fully screen-reader accessible, and translated into 28 languages. Beyond the core, an ecosystem of 100+ modules (mostly one-time $12-20 purchases) adds knowledge base, workflows with Gmail-filter-style automation rules, satisfaction ratings, time tracking, tags, custom fields, LDAP, Slack, WhatsApp and Telegram channels, and an API with webhooks - pay only for what your team needs. Web installer and updater included. AGPL-licensed.

With 5,700+ GitHub stars and over a decade of active development since 2012, Zammad is the open-source helpdesk platform that unifies every customer communication channel — email, live chat, telephone, WhatsApp, Telegram, Facebook, SMS, and web forms — into a single ticket management interface backed by PostgreSQL, Elasticsearch, and Redis. Version 7.0 introduced native AI features including automated ticket categorization, priority assignment, and title rewriting via AI agents that plug into triggers, macros, and scheduler jobs, plus one-click AI ticket summaries and a writing assistant — all configurable with your choice of LLM provider: OpenAI, Anthropic, Mistral AI, Azure AI, Ollama for local models, or any custom OpenAI-compatible endpoint with full audit logging of every AI action. Define service level agreements with first response, update, and solution time tracking tied to business hours calendars, with automatic escalation notifications. The knowledge base provides multilingual FAQ management with internal and public visibility. Core workflows enable dynamic ticket masks with conditional field dependencies per group. Text modules let agents insert predefined responses via the double-colon shortcut, while macros execute multi-step actions with one click. Security includes two-factor authentication, S/MIME and PGP email encryption, and single sign-on via SAML or OpenID Connect. Integrations connect to GitHub, GitLab, Microsoft 365, LDAP with nested group support, and Exchange. Deploy via Docker Compose, Kubernetes with the official Helm chart, or DEB/RPM packages. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. AGPLv3 licensed.

A deliberately simple ticketing system standing in for both Zendesk and Jira: Peppermint handles internal staff requests and external customer support alike. The stack is modern full-stack TypeScript: Next.js and React over Prisma and PostgreSQL, which makes it light to run and approachable for developers extending it. Ticket creation is straightforward - a markdown editor with file uploads, assignment, status tracking, and a logical workflow that new agents grasp without a manual. Mailbox integration converts email into tickets automatically: configure SMTP/IMAP per mailbox and incoming messages become trackable tickets. Each client accumulates an interaction history, giving agents context on every past request before replying. Two touches distinguish it from bare-bones ticketing: a built-in markdown notebook with todo lists for internal documentation and knowledge sharing, and OIDC authentication so agents sign in through your existing identity provider - Keycloak, Okta, Authentik, or Azure AD. Configurable webhooks and email notifications push ticket events to third-party services. The UI is responsive from mobile to 4K, and everything works fully offline in air-gapped environments. Docker-native and scalable via Kubernetes, with an active community of 3,000+ GitHub stargazers.

Email-driven ticketing for IT, support, and operations teams: Request Tracker turns every message sent to support@, helpdesk@, or security@ into a tracked ticket with an owner, a priority, a due date, and a complete audit trail. Staff reply to customers and comment privately to colleagues from the web interface or straight from their inbox, while requestors follow their own tickets in a self-service portal. Lifecycles built in a visual editor define custom statuses, transitions, and rights per queue, and scrips fire notifications or automated actions whenever a ticket changes. Service level agreements honor business hours, escalations trigger as deadlines approach, and scheduled tickets recreate recurring chores such as monthly patch windows. A transaction query builder, saved searches, charts, and drag-and-drop dashboards turn ticket history into reports that export to CSV or arrive by email on a schedule. Asset catalogs track laptops, licenses, and servers beside the tickets that mention them, and an Articles knowledge base feeds canned answers into replies. Time worked is logged per ticket with a My Week timesheet, approvals route sensitive requests to the right people, and PGP or S/MIME protects email in both directions. A REST2 API, a command-line client, and more than 400 extensions connect RT to the rest of your tooling. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. GPL-2.0 licensed.

Znuny turns every customer request into a ticket with an owner, a priority, a deadline, and a complete history, no matter whether it arrived by email, phone, web portal, API, or a monitoring alert. Agents work from a dashboard that lists open and new tickets, escalations, running processes, a seven-day created-versus-closed chart, upcoming events, and logged-in colleagues. Queues route tickets to the right team, and automation handles classification, escalation, notifications, and state changes, from simple email filters up to multi-step business processes. Service level agreements are tracked against every ticket, with alerts before deadlines pass and overdue items highlighted. Customers help themselves through a self-service portal and a searchable FAQ knowledge base, while agents opening a ticket immediately see who the customer is, which company they belong to, the services they are entitled to, and their full support history. Configuration items in the CMDB link assets and services to the tickets they affect, statistics and reports turn ticket data into decisions, and calendar appointments can create tickets on schedule. Administrators shape the system with over 2,000 configuration options, dynamic fields, and granular permissions. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. GPL-3.0 licensed.

Unleash the power of Chatwoot, the open-source superhero in the world of customer experience! This platform is perfect for businesses craving to connect with their customers across a multitude of channels without breaking the bank. Wave goodbye to the high-and-mighty likes of Intercom, Zendesk, and Salesforce Service Cloud, and say hello to a wallet-friendly powerhouse. Chatwoot turns your agents into customer service ninjas, armed with the latest in workload management, performance tracking reports that refresh themselves (because who has time for that?), and automations that work smarter, not harder. Zap through conversations with lightning-fast responses and manage your social media and email interactions in a single bound. Plus, with Chatwoot, you get to be the Sherlock of customer satisfaction, deducing your CSAT scores on autopilot. All this hosted on RepoCloud, where the cost is as tiny as the effort you'll need to switch over. Get ready to engage, enlighten, and entertain your customers with Chatwoot!

LibreDesk unifies live chat, email, and future channel integrations into a single agent inbox where every customer conversation converges regardless of origin, replacing per-seat-priced tools like Zendesk, Intercom, and Freshdesk with a zero-cost alternative that has surpassed 2,000 GitHub stars. Built on a Go backend with a Vue.js 3 and ShadcN UI frontend, it ships as a single binary requiring only PostgreSQL and Redis. The embeddable live chat widget drops onto any website with a snippet, while the AI assistant handles initial customer queries using answers grounded in your knowledge base before escalating to human agents when needed. Agent copilot drafts replies, summarizes conversation threads, and rewrites messages for tone adjustment directly within the inbox interface. Automation rules trigger on conversation events to tag, assign, and route tickets based on configurable conditions, while auto-assignment distributes workload by agent capacity or custom criteria. SLA management tracks response and resolution time targets with breach notifications, and automated CSAT surveys measure satisfaction after conversation closure. Macros save frequently sent responses as reusable templates that simultaneously set tags and assign conversations. Role-based access control provides granular per-action permissions for teams and individual agents, and SSO supports Google, Microsoft, and any OIDC provider. The HTTP/JSON API and webhook system enable custom integrations with external tools. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. AGPL-3.0 licensed.

When a customer emails your support address, starts a live chat, or asks a question from your help center, opendesk lands it in one shared ticket inbox where every change appears live for the whole team. Agents work a single queue where tickets carry status, priority, assignee, team, tags, and an SLA clock, with internal notes, merging, snoozing, and bulk edits for busy days. Customers chat through a widget that offers identity verification, typing indicators, and 14 languages, and each widget can route to its own team and topics. Support leads publish collections and articles to a public help center, set SLA targets per priority, run automation rules on ticket events, and read reports on volume, response and resolution times, breaches, and CSAT. Ollie, the built-in AI, uses that help center to answer chats, draft replies, summarize threads, triage tickets, and translate both ways, through any Anthropic or OpenAI-compatible provider including local models. Admins can switch it off. Replies leave from your own address through Google, Microsoft, or any SMTP server. Developers connect Linear, GitHub, Jira, Sentry, Slack, Stripe, and any MCP server, or build on the REST API, signed webhooks, and a realtime socket. Desktop apps for macOS, Windows, and Linux and a native iPhone app keep agents reachable. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. Apache-2.0 licensed.

Add a live support desk to any website with Live Helper Chat, where visitors talk to operators or bots and you own every transcript. Site owners paste a generated embed snippet into any page, and the start-chat fields are customizable. Chats are routed by department, language, location, or custom attributes, wait in a priority queue, and move between agents. Operators, departments, and simultaneous chats are unlimited. Agents watch a visitor type before the message is sent, read pages visited and time on site in the online visitors list, and send proactive invitations to people who linger. Voice, video, and screen sharing run through Jitsi or Agora, and a screenshot shows what the visitor sees. Bot designers chain triggers and actions in a visual builder, call ChatGPT, Gemini, Ollama, Rasa, or any REST API, and hand the conversation to a person when needed. Incoming email becomes tickets beside chats, and extensions connect Telegram, WhatsApp, Facebook Messenger, and Twilio SMS. Staff answer from the browser, a desktop app, a Chrome extension, or iOS and Android apps. Management tools include roles, groups, statistics, transcripts, and an archive, and extensions add two-factor login, LDAP, and single sign-on. It suits banks, healthcare teams, universities, and game studios that must keep chat data in house. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. Apache-2.0 licensed.

GLPI combines helpdesk ticketing, hardware inventory, license compliance, CMDB, and project management in a single PHP application with over 6,200 GitHub stars and 500,000+ Docker pulls, offering a unified ITSM platform that replaces ServiceNow, Freshservice, and ManageEngine without per-agent pricing. The ITIL-aligned service desk handles incidents, problems, changes, and service requests with configurable SLA management, approval workflows, satisfaction surveys, and business rules that automate ticket routing, escalation, and categorization. Native dynamic inventory through the GLPI Agent discovers Windows, Linux, and macOS endpoints with deep hardware profiling, while network discovery scans switches, printers, and infrastructure devices automatically. Software and license management tracks per-user and per-core license allocations with compliance reporting, expiration alerts, and financial cost tracking across the asset lifecycle from purchase through depreciation to disposal. Data center infrastructure management provides rack visualization with U-level positioning, PDU tracking, and connection mapping. The integrated forms editor builds custom request portals for end-users, while the self-service portal lets users submit tickets, browse the service catalog, and reserve assets. Webhooks trigger external HTTP calls on events, and the High-Level REST API v2 exposes every resource for automation. A plugin marketplace offers 90+ extensions for monitoring integration, advanced reporting, and authentication. Deploy via Docker with the glpi/glpi image alongside MySQL. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. GPLv3 licensed.

Keep every ticket tied to the servers, applications, and contracts it affects with iTop, an IT service management platform that joins a configuration management database (CMDB) to a helpdesk. Agents work user requests, incidents, problems, known errors, and changes through ITIL-style life cycles, and SLA targets for time to own and time to resolve move a ticket to an escalated status when a deadline passes. The CMDB models infrastructure, virtualization, end-user devices, software, and business applications, and its impact analysis graph shows what a failing server would take down. A service catalog of services and subcategories, backed by customer and provider contracts, feeds a user portal where employees and customers submit requests from a mosaic, tree, or list, follow progress, add comments and attachments, and reopen resolved tickets. Administrators bulk-load inventory from CSV, run consistency audits to catch data-quality problems, synchronize records from external sources, and connect other tools through REST web services. Sign-in works with local accounts, LDAP, or CAS, with optional two-factor authentication through authenticator apps, email codes, or recovery codes, and the console offers dark, high-contrast, and color-blind-friendly themes. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. AGPL-3.0 licensed.

Support teams handling website live chat, email queues, and social messaging channels gain a unified, AI-assisted helpdesk in Bytedesk. Incoming conversations from web widgets, mobile SDKs, WhatsApp, WeChat, and email flow into a single agent workbench equipped with skill-group routing, VIP priority rules, and automatic human handoff. Customer-facing AI agents connect to Ollama, DeepSeek, OpenAI, Qwen, and Zhipu models to answer recurring inquiries using retrieval-augmented generation (RAG) over internal knowledge bases and FAQ libraries, complete with function calling and Model Context Protocol (MCP) tool execution. Complex escalations convert into SLA-tracked tickets with custom approval workflows, or transition directly into browser-based WebRTC video calls, screen sharing sessions, and FreeSwitch voice call center queues. Supervisors track real-time queue depth, bot resolution rates, token usage, automated AI quality scores, and customer satisfaction surveys from the analytics dashboard. Native client SDKs for Web, iOS, Android, Flutter, UniApp, WordPress, and WooCommerce make embedding customizable chat widgets straightforward across any storefront. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. AGPL-3.0 licensed.

NexusDesk is a self-hosted agent platform whose first complete application turns customer support conversations into retrieved answers, tool calls, and confirmed tickets on your own infrastructure. An agent takes a request, retrieves context from your knowledge base, decides what to do, calls business tools, asks a human to confirm consequential actions, executes, records everything, and feeds evaluation, all as one visible loop rather than a black-box chat. The Harness around that loop is the engineering control layer: it governs permissions and execution boundaries, manages agent memory, routes human handoffs, and keeps an audit trail, so autonomy stays inside lines you drew. You configure, publish, and roll back agents, manage documents, chunks, indexes, and published knowledge versions, and connect Chat, Embedding, Rerank, OCR, and speech models through versioned profiles. Business APIs plug in as tools with their own credentials, parameters, and permissions, and support staff can take over a conversation, draft a ticket from it, and confirm follow-up work without leaving the flow. Channels and application APIs with server-sent events expose the same capabilities to your other systems, while execution records, model and tool call logs, and evaluation results show what the agent actually did. One PostgreSQL handles storage, job queues, and cross-process messaging, and one Compose file starts the stack. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. Apache-2.0 licensed.

ChatterMate gives your website an AI support agent that answers customer questions from your own documentation around the clock, and hands the conversation to a human the moment it gets complicated. Feed it PDFs, help pages and URLs, and it chunks and indexes them into a knowledge base that answers with citations instead of guesses. Pick your model from OpenAI, Anthropic Claude, Google Gemini, Mistral, xAI Grok, DeepSeek or Groq with your own key, or point it at a self-hosted Ollama or vLLM endpoint. Every conversation lands in one shared inbox across nine channels, including the website widget, WhatsApp, Instagram, Messenger, Slack and email, where your team can search, filter and reassign. A drag-and-drop workflow builder designs branching flows from AI response, condition and human transfer nodes, so routine questions resolve themselves and hard ones arrive with context. Chats can raise tickets that the AI triages and investigates, writing an auditable root-cause analysis, or open a Jira ticket without leaving the conversation. The native Shopify integration answers order, shipping and product questions from live store data, and customers can attach images, PDFs and documents directly in chat. Theme the widget to your brand, require token authentication for private chats, and connect MCP tools so the agent can look up orders, issue refunds and call your APIs mid-conversation. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. Apache-2.0 licensed.