Keep every ticket tied to the servers, applications, and contracts it affects with iTop, an IT service management platform that joins a configuration management database (CMDB) to a helpdesk. Agents work user requests, incidents, problems, known errors, and changes through ITIL-style life cycles, and SLA targets for time to own and time to resolve move a ticket to an escalated status when a deadline passes. The CMDB models infrastructure, virtualization, end-user devices, software, and business applications, and its impact analysis graph shows what a failing server would take down. A service catalog of services and subcategories, backed by customer and provider contracts, feeds a user portal where employees and customers submit requests from a mosaic, tree, or list, follow progress, add comments and attachments, and reopen resolved tickets. Administrators bulk-load inventory from CSV, run consistency audits to catch data-quality problems, synchronize records from external sources, and connect other tools through REST web services. Sign-in works with local accounts, LDAP, or CAS, with optional two-factor authentication through authenticator apps, email codes, or recovery codes, and the console offers dark, high-contrast, and color-blind-friendly themes. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. AGPL-3.0 licensed.