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Last Updated: 08-21-2026 11:41 PM (UTC)

Frappe CRM

With 3,300+ GitHub stars, 200+ releases, and v1.77 shipping in July 2026, Frappe CRM delivers enterprise CRM capabilities without per-seat licensing costs that plague Salesforce and HubSpot deployments. The Python backend running on Frappe Framework v15/v16 with MariaDB and Redis pairs with a Vue 3 frontend using Pinia state management, Vue Router, and the Frappe UI component library styled with Tailwind CSS v3. All-in-one lead and deal pages consolidate activities, comments, notes, tasks, call logs, and email history into a single scrollable view while the drag-and-drop Kanban board provides visual pipeline tracking across configurable stages. Built-in Twilio integration enables click-to-call with recording directly from deal pages, Exotel routes calls through agent mobile phones, and WhatsApp messaging connects via the Frappe WhatsApp module for conversational sales. A visual field layout editor lets non-technical users customize CRM forms, sidepanels, and grid views with real-time drag-and-drop without writing code. The Service Level Agreement engine tracks first-response and rolling-response times against configurable policies with automatic escalation. Meta integration captures leads from Facebook and Instagram ad campaigns directly into the pipeline. ERPNext connectivity extends CRM into invoicing, accounting, inventory, and purchasing with native data flow. Docker Compose deployment with a single command provisions a production-ready instance. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. AGPL-3.0 licensed.

Frappe CRM
Frappe CRM
Frappe CRM
Frappe CRM
Frappe CRM

Benefits

  • Unlimited Users Zero Per-Seat Costs
  • Deploy for your entire sales team without per-user licensing. AGPL-3.0 license means no seat limits, no artificial restrictions, and no surprise invoices as headcount grows.
  • Built-In Multi-Channel Communication
  • Twilio calls with recording, Exotel mobile routing, WhatsApp messaging, and email — all integrated natively without third-party middleware or separate communication platforms.
  • No-Code Form and Layout Editor
  • Visual drag-and-drop editor customizes lead forms, deal sidepanels, and list views in real-time without developer intervention or code deployment cycles.
  • ERPNext Native Integration
  • One-click connection to ERPNext extends CRM into invoicing, accounting, inventory, and purchasing — same database, same permissions, no API translation layer required.

Features

  • Kanban Pipeline Management
  • Drag-and-drop deal boards with configurable stages, custom views with saved filters, and automatic stage progression based on activity triggers.
  • All-in-One Deal Pages
  • Activities, comments, notes, tasks, call logs, email history, and attachments consolidated into a single scrollable view per lead or deal.
  • SLA Engine With Escalation
  • Service Level Agreement tracking for first-response and rolling-response times with configurable policies, automatic escalation, and team performance metrics.
  • Meta Lead Capture
  • Facebook and Instagram ad campaign leads flow directly into the CRM pipeline via native Meta integration without manual CSV imports.
  • Sales Hierarchy Permissions
  • Role-based access control with sales hierarchy support, territory assignments, and granular visibility rules for leads, deals, and team metrics.