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Self-Hosted Customer Support Ticketing Help Desk AI Assistant Live Chat Omnichannel

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Last Updated: 01-01-2023 12:00 AM (UTC)

LibreDesk

LibreDesk unifies live chat, email, and future channel integrations into a single agent inbox where every customer conversation converges regardless of origin, replacing per-seat-priced tools like Zendesk, Intercom, and Freshdesk with a zero-cost alternative that has surpassed 2,000 GitHub stars. Built on a Go backend with a Vue.js 3 and ShadcN UI frontend, it ships as a single binary requiring only PostgreSQL and Redis. The embeddable live chat widget drops onto any website with a snippet, while the AI assistant handles initial customer queries using answers grounded in your knowledge base before escalating to human agents when needed. Agent copilot drafts replies, summarizes conversation threads, and rewrites messages for tone adjustment directly within the inbox interface. Automation rules trigger on conversation events to tag, assign, and route tickets based on configurable conditions, while auto-assignment distributes workload by agent capacity or custom criteria. SLA management tracks response and resolution time targets with breach notifications, and automated CSAT surveys measure satisfaction after conversation closure. Macros save frequently sent responses as reusable templates that simultaneously set tags and assign conversations. Role-based access control provides granular per-action permissions for teams and individual agents, and SSO supports Google, Microsoft, and any OIDC provider. The HTTP/JSON API and webhook system enable custom integrations with external tools. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. AGPL-3.0 licensed.

LibreDesk
LibreDesk
LibreDesk
LibreDesk
LibreDesk

Benefits

  • Zero Per-Seat Pricing
  • Every feature is included free with no paid tiers, per-agent costs, or conversation limits, making LibreDesk accessible to teams of any size without escalating subscription fees.
  • AI-Powered Customer Support
  • Built-in AI assistant answers live chat queries from your knowledge base automatically and hands off to human agents when it cannot resolve the issue.
  • Unified Omnichannel Inbox
  • Live chat and email conversations converge in a single inbox interface, eliminating context switching between tools and ensuring no customer message goes unnoticed.
  • Single Binary Deployment
  • Ships as one Go binary or Docker container requiring only PostgreSQL and Redis, simplifying installation and reducing operational overhead compared to multi-service stacks.

Features

  • Automation Rules
  • Configure event-driven rules that automatically tag, assign, and route conversations based on custom conditions, eliminating repetitive manual triage work.
  • SLA Management
  • Define response and resolution time targets with automatic breach notifications, ensuring customer service commitments are tracked and met consistently.
  • CSAT Surveys
  • Automated customer satisfaction surveys sent after conversation closure, with analytics tracking response times, resolution rates, and agent performance.
  • SSO Authentication
  • Single sign-on with Google, Microsoft, and any OIDC-compatible provider, plus role-based access control with granular per-action permissions for agents.
  • Live Chat Widget
  • Embeddable real-time chat widget for websites with conversation routing to the unified inbox, supporting visitor engagement without third-party services.