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Deskcomm
Converting inbound chat conversations into closed revenue is what Deskcomm orchestrates through an open-source sales operating system with native AI agent routing and WhatsApp integration. Sales representatives monitor incoming customer inquiries across connected WhatsApp Web sessions and official WhatsApp Cloud API channels from a real-time shared inbox with multimodal attachment previews. Autonomous AI agents qualify incoming leads, extract contact parameters, parse customer objections, and book calendar appointments before escalating complex deal negotiations to human account executives. Commercial teams organize deal progression through interactive kanban pipeline boards, where drag-and-drop movements trigger automated follow-up sequences and dynamic message templates. The built-in knowledge retrieval studio ingests internal product documentation and FAQ catalogs, allowing AI attendants to cite verified organizational knowledge during client interactions. Multi-tenant access controls enforce strict data isolation between business units with granular role assignments for managers and support operators. Administrators monitor token consumption across OpenRouter and OpenAI models while synchronizing customer records with external platforms through Model Context Protocol servers and outbound Webhooks. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. MIT licensed.
Benefits
- Unified WhatsApp Conversational Sales Inbox
- Aggregates multiple WhatsApp sessions and official Cloud API channels into a centralized team inbox with real-time WebSocket syncing, voice note transcription, and collaborative internal notes.
- Autonomous AI Lead Qualification Routing
- Deploys custom AI agents that qualify incoming customer inquiries, answer product questions using organizational knowledge bases, and seamlessly hand off qualified deals to human sales reps.
- Automated Kanban Funnel Stage Triggers
- Triggers personalized multi-step follow-up messages and scheduled reminders automatically when deals move across customizable sales pipeline stages, preventing stalled customer prospects.
- Extensible Model Context Protocol Integration
- Connects conversational sales agents to internal databases, payment gateways, and custom backend APIs through standard Model Context Protocol servers without writing custom connector logic.
Features
- Multi-Channel Shared Inbox
- Coordinates team conversations across WhatsApp WAHA sessions and Cloud API webhooks with rich text, media attachments, and internal mentions.
- Interactive Kanban Pipeline
- Tracks sales prospects visually through customizable deal stages with automated action triggers, deal scoring, and stage movement history.
- AI Agent Skills Studio
- Configures autonomous customer support agents with custom prompts, temperature controls, tool definitions, and token usage spending caps.
- Organizational Knowledge Base
- Indexes product catalogs, pricing tiers, and operating manuals for retrieval augmented generation during live customer chat interactions.
- Automated Follow-Up Sequences
- Schedules conditional WhatsApp drip messages and re-engagement workflows based on lead responsiveness, tags, and funnel stage changes.
- Multi-Tenant Access Isolation
- Enforces organization-level data boundaries, role-based operator permissions, and audit logs complying with privacy and LGPD standards.